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Last week, a Southwest Airlines representative provided me with exceptional customer service. I wrote a letter to Mr. Gary Kelly, the airline's CEO, to let him know what a great job one of his employees is doing and to suggest that the employee be commended for his service. I've attached the letter and am posting it on my blog because I think it is an example for all of us to remember when we are trying to serve others.
Please read the Letter and share the story with others.
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Good to know how well you have been treated by this company. We know that simple commendations like this can really make a big difference in making a company more inspired to do better for them to give their clients better service. I hope that all other companies will be able to adapt this kind of service that this airline has.
Posted by: call center | 01/30/2011 at 11:22 PM